Сьогодні розпочав роботу всеукраїнський контакт-центр МОЗ з протидії поширенню Covid-19. Про це повідомляє пресслужба МОЗ.
За номером 0 800 60 20 19 можна отримати офіційну та вичерпну інформацію з усіх питань щодо коронавірусу.
«Контакт-центр працюватиме цілодобово. Ми сподіваємося, що він допоможе громадянам оперативно отримувати важливу інформацію та правильно протидіяти поширенню коронавірусної хвороби», – каже він.
До роботи контакт-центру задіять 150 операторів. Якщо їм необхідно буде уточнити інформацію, – таке звернення вони реєструють у відповідній CRM-системі, яка автоматично надсилатиме його на розгляд до центрального чи місцевого органу влади відповідно до компетенції. А після отримання необхідної інформації оператори зв’язуються із заявником, щоб її озвучити.
Такий алгоритм роботи пов’язаний передусім з тим, що продовжує зростати кількість нових хворих, – осіб, які потребують швидких та надійних відповідей на питання щодо проведення безкоштовного тестування, надання невідкладної допомоги або ж забезпечення ранньої самоізоляції з моменту виявлення перших симптомів тощо.
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